Banking Center Manager I: Role and Responsibilities
A Banking Center Manager I is a proficient educator who plays a pivotal role in the overall success of the assigned banking center. The primary responsibilities involve providing periodic management support for other banking centers, ensuring a profitable banking center through sales and promotion of bank products to qualified clients, and overseeing ethical bank operations. This role typically manages a banking center with a portfolio of less than 2000 demand deposit accounts.
The manager is charged with creating a positive environment that provides superior client experience and associate engagement, and fostering a positive leadership of banking center associates in all aspects of banking center operations. The job necessitates a thorough understanding of retail banking loan and deposit products, a proven track record of business development skills, and the ability to motivate and coach others.
Key Responsibilities of a Banking Center Manager I
The Banking Center Manager I is tasked with a range of responsibilities to ensure smooth operations. These include:
- Supervising banking center staff, which may involve interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, and terminating when appropriate.
- Delivering a fast, easy, and personal client experience consistent with the company’s standards.
- Managing sales based on daily, monthly, quarterly, and annual budgeted goals.
- Marketing bank products to target clients inside and outside the banking center.
- Providing community education outreach to fulfill CRA commitments as directed by the Company.
- Being a digital expert in educating clients and associates in the company’s digital banking platform.
- Ensuring confidentiality of client and associate information by practicing all security processes.
- Promoting an ethical environment by modeling integrity and requiring ethical behaviors of all associates.
- Performing banking transactions during busy times and/or when the branch is understaffed.
- Ensuring satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other regulatory bodies.
Compensation and Benefits
The position offers a minimum annual salary of $60,748, with the opportunity for additional incentive compensation monthly, based on achievement of established incentive goals. Full-time associates are eligible for an enticing benefits package, which includes:
- Medical
- Dental
- Vision
- 401(k) plan
- Company paid life insurance
- Short and Long-term disability insurance
- Company paid vacation, paid leave and holidays
Skills, Education, and Experience
A successful Banking Center Manager I should have strong written and verbal communication skills, basic math and counting skills, and proficiency with common computer programs. A high school diploma, GED, or equivalent is required; a bachelor’s degree is preferred. At least 1 year of banking center experience and management/supervisory experience is required, and a sales or networking background experience is desirable. The ability to travel outside of the banking center within the local area, up to 20%, is also required.
Physical Requirements
The work environment is typical of a standard office or retail banking setting. The position is mainly sedentary but will require moving about the workspace to reach different areas within the work environment. The ability to decipher a computer screen or written documents, express or exchange ideas, and receive and understand detailed information shared through oral or written communication is necessary. The position may require lifting and/or the exerting of up to 10 pounds of force.
For more information about the role of a Banking Center Manager I, you can find the original job posting here.